How do I fix Smartmotion error 38?

Turn the bike off. Check all plugs for loose connections (Smartmotion uses sealed marine-rated plugs – pull straight apart and push fully back together). Turn the bike on again. If the code stays, contact your local Smartmotion dealer.

Smartmotion error code

Smartmotion error 38: Controller communication error

Q: Can I ride with Smartmotion error 38?

Ride with caution. No assist; the bike is safe to pedal.

Medium severity Service soon

Can I ride home with this error?

Ride with caution. No assist; the bike is safe to pedal.

What it means

The controller is not communicating properly.

Likely causes

Loose display/controller plug

Symptoms

Code 38 on the LCD

How to fix it

Turn the bike off.
Check all plugs for loose connections (Smartmotion uses sealed marine-rated plugs – pull straight apart and push fully back together).
Turn the bike on again.
If the code stays, contact your local Smartmotion dealer.

Still showing 38? The RideFixer app finds bike shops near you, so you know where to take it.

How urgent is it?

Check plugs, then see your dealer.

Applies to

Smartmotion e-City G4

Did this help?

More Smartmotion codes

35 Motor abnormal
36 Hall abnormal
37 Temperature abnormal
39 Low voltage
09 Display communication error

All 8 Smartmotion codes →