Shimano STEPS / EP error E024: Communication error with the bike system

What it means

A communication error with the bicycle system was detected. No system functions will start.

Likely causes

• Loose or badly connected cable

Symptoms

• System will not start
• E024 shown

How to fix it

1. Turn the system off.
2. Check that cables you can see are not loose or poorly connected.
3. If it continues, contact your place of purchase.

How urgent is it?

See a dealer if the connections look fine.

Applies to

• STEPS E6100 / E5000 (SC-E6100)
• STEPS E7000 (SC-E7000)

More Shimano STEPS / EP codes

• E021 Battery not supported by this drive unit
• E022 Battery does not meet system standards
• E023 Electrical failure inside the battery
• E025 Genuine drive unit not connected / cable disconnected
• E030 Setting / component mismatch
• E033 Firmware not compatible with the system

All 22 Shimano STEPS / EP codes →